Please use https://partner.altigen.com to access you partner account.
| In Process – New: | The order is being created but has not yet been submitted. |
| Pending: | The customer has ordered AltiGen SIP Trunks and the order has been submitted, along with all of the required forms. |
| In Process – Need More Info: | Some information is either missing or incorrect. |
| Order Accepted: | The customer is porting numbers and the port request has been submitted to the current carrier. |
| Completed: | At least one phone number has been activated. The service status should show as Active within 48 hours of the order changing to Completed status. |
| Cancelled: | The order has been cancelled before being submitted. |